tkbeet's Privacy Policy

Introduction and Applicability

tkbeet ("we", "our", "platform") operates a safe and trusted online entertainment service for users in Bangladesh. This privacy policy describes how we collect, store, use, and protect your personal information through your use of our website, mobile services, and associated platforms.

This policy applies to all tkbeet services — from the registration process through to gaming, financial transactions, and customer support. By using our services, you agree to the terms of this privacy policy.

What Information We Collect

tkbeet collects various types of personal information to operate its services properly. This information may be collected directly from you, automatically, or through third parties.

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and contact details
• Username and password (stored in encrypted form)
• Payment information — bKash, Nagad, Rocket account numbers or bank account details
• National ID or passport information for identity verification (where applicable)
• Information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device details
• Service usage logs, session data, and clickstream information
• Geolocation data (only to confirm service availability)
• Information collected through cookies and similar tracking technologies

2.3 Financial Transaction Information

tkbeet securely stores a record of every deposit and withdrawal, including transaction time, amount, and payment method details. This information is required to comply with applicable financial regulations in Bangladesh.

Purpose of Data Use

tkbeet uses the information collected for the following legitimate purposes:

• Account Management: Completing the registration process, verifying accounts, and ensuring secure login.
• Service Delivery: Managing gaming activity, processing bonuses and promotions, and completing financial transactions.
• Security and Fraud Prevention: Detecting suspicious activity, keeping accounts secure, and maintaining platform security.
• Customer Support: Responding to your inquiries, complaints, and assistance requests.
• Legal Compliance: Adhering to applicable laws and regulations, and providing required reports to regulatory authorities.
• Service Improvement: Analysing user experience to improve the quality and functionality of the platform.
• Communications: Sending important updates, security alerts, and service-related notifications.

Data Sharing and Disclosure

tkbeet may share your information with the following parties in specific circumstances and under strict safeguards:

4.1 Service Providers

We work with trusted third-party providers for payment processing (bKash, Nagad, Rocket, and bank transfer services), technology infrastructure, and customer support. These providers may only use information for the specified purpose and are required to comply with tkbeet's privacy standards.

4.2 Legal Obligations

In the event of a court order, government directive, or other legal requirement, tkbeet may disclose information to the relevant authority. In such cases, we will provide only the information that is necessary.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance, and the new entity will also be required to comply with the standards of this privacy policy.

Cookies and Tracking Technologies

The tkbeet website uses cookies and similar technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions, ensure security, and keep core services functioning.
• Functional Cookies: These remember your language preference, display settings, and other personalised preferences.
• Analytics Cookies: These are used to understand how users interact with the platform, which helps improve the quality of the service.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

Data Security Measures

tkbeet follows industry-standard security technologies and practices to keep your personal information secure:

• SSL Encryption: All data transfers across our website and services are protected by SSL/TLS encryption.
• Data Encryption: Sensitive information — particularly payment details and passwords — is stored in encrypted form.
• Access Controls: Only authorised staff may access personal information, and only when there is a specific need to do so.
• Regular Audits: Regular security assessments are conducted to confirm the effectiveness of security measures.
• Two-Factor Verification: An additional verification layer applies for high-risk transactions.
• Data Backups: Data is backed up using secure, encrypted methods.

Data Retention Period

tkbeet retains your personal information for as long as it is needed to provide services or to meet legal obligations. The following factors are considered when determining how long information is retained:

• While the account is active — all account-related information is retained.
• Even after account closure, financial transaction records are retained for a specified period in accordance with applicable law.
• In the event of a legal claim or dispute, relevant information may be retained until the dispute is resolved.
• Cookies and session data are generally deleted automatically at the end of a session or after a set period.

Once the retention period ends, data is securely deleted or anonymised so that individuals can no longer be identified.

Your Rights and Controls

tkbeet gives users control over their personal information. You have the following rights:

8.1 Right of Access

You may request details of the information stored in your account at any time. To do so, contact us at [email protected].

8.2 Right to Correction

If your information is incorrect or incomplete, you may request that it be corrected. Ensuring accurate information is important to us.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object

You may object to marketing communications or certain types of data processing. We will process your request as quickly as possible.

8.5 Data Portability

You have the right to request the data in your account in a readable format.

To exercise these rights, contact us at [email protected]. We will respond as quickly as possible after verifying your identity.

Protection of Minors

tkbeet's services are intended solely for individuals aged 21 and above. We do not knowingly collect personal information from minors.

The registration process includes an age verification step. If we are informed that a minor's information has been collected for any reason, we will immediately delete that information and close the associated account.

Policy Changes and Updates

tkbeet may revise this privacy policy from time to time to keep pace with business changes, new legal requirements, or the evolution of our services.

If significant changes are made to the policy, we will notify you in the following ways:

• By displaying a clear notice on the website
• By sending a message to your registered email address
• By displaying a notification at your next login

Continued use of the service after a change has been made will be taken as your agreement to the updated policy. We recommend that you visit this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. The tkbeet privacy team is committed to handling your request as quickly and efficiently as possible.

Ways to contact us:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali

We generally respond as quickly as possible after receiving a request. Some additional time may be needed for complex matters, but we will keep you informed about the progress of the process.